We want every pack of Ruby Papad to reach you fresh and in good shape. Because our products are food, we follow these rules for cancellations, returns and refunds.
Cancelling an order
You can cancel your order any time before it is dispatched. Write to us at salesandsupport@rubypapad.com or call us with your order number. We will refund the full amount to your original payment method.
Once an order is dispatched it can no longer be cancelled.
Returns
Papad and snacks are food items, so we cannot take back a pack once it has been delivered, opened or not.
Damaged or wrong items
If your parcel arrives damaged, or you get the wrong product, tell us within 48 hours of delivery. Email salesandsupport@rubypapad.com with your order number and clear photos of the parcel and the products. After checking, we will send a replacement or give you a refund for the affected items.
Reports made after 48 hours, or without photos, may not be accepted.
How refunds are paid
All payments on this store are made online through Razorpay. Refunds go back to the same card, UPI, net banking account or wallet you paid with. Once we approve a refund it usually reaches you within 5 to 7 working days, depending on your bank.
We do not give refunds in cash.
Contact
Ruby Mahila Gruh Udhyog By Pass Highway, Valod, District Tapi, Gujarat 394640, India Email: salesandsupport@rubypapad.com Customer care: +91 98986 84468 Orders and wholesale: +91 88662 62681